Client Operations Executive

Key Responsibilities

• Serve as the primary contact for processing needs and change management.
• Track process changes and drive documentation updates according to directives.
• Coordinate and process workforce onboarding, renewals, and offboarding.
• Handle inquiries from stakeholders and clients effectively.
• Maintain in-depth knowledge of legal requirements (e.g., Employment Act) and ensure compliance with local legislation.
• Clearly explain policies and best practices related to workforce operations.
• Manage day-to-day operations involving interactions with stakeholders and clients.
• Drive continual improvement of processes and procedures to enhance service delivery.