A global provider of entrance automation solutions, focused on innovation and reliability, is seeking a Service Sales Senior Executive/Assistant Manager to lead service operations and drive sales growth.
- Motivate and mentor your team to achieve outstanding results, fostering a culture of collaboration and continuous improvement.
- Develop and implement strategies to expand our service customer base and increase revenue, while ensuring profitability.
- Actively sell service contracts to new and existing customers. Drive upselling and cross-selling of service solutions post-contract.
- Oversee all aspects of service delivery, from scheduling and dispatching technicians to ensuring timely and efficient completion of jobs.
- Cultivate and maintain strong relationships with customers, building trust and loyalty through exceptional service and communication.
- Implement processes and systems to improve efficiency, productivity, and cost-effectiveness within the Service Department.
- Ensure all service work meets the highest quality standards, adhering to best practices and safety regulations.
- Work closely with other departments, including production and sales, to ensure seamless operations and customer satisfaction.
- Proactively identify and address challenges, implementing creative solutions to improve service delivery and customer experience.
Requirements:
- Minimum 3-5 years of experience in service-related roles, with strong knowledge of service, Sales and maintenance operations.
- Experience dealing with government sectors and commercial (B2B)
- Track record of successfully leading and managing a service team, with a focus on customer satisfaction and business growth.
- Familiarity with entrance automation or M&E systems is a strong advantage.
- A solid understanding of business principles, including budgeting, cost control, and revenue generation.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- A proactive and solution-oriented approach to challenges, with the ability to think critically and make sound decisions.
Interested candidate, please send your CV to: [Confidential Information]
Gemini Personnel Pte Ltd
EA License number: 23s2015 | EA Registration number: R24120181
