About Maybank Securities
Maybank Securities (MSSG) is a leading brokerage and investment bank across ASEAN, Maybank Securities provides services in corporate finance & advisory, debt markets, equity capital markets, derivatives, retail and institutional securities broking & research and Prime Brokerage.
Job Description:
MSSG is looking for an experienced Service Reliability Engineer to ensure stability, availability, and reliability of critical production systems across multiple business unites. This role has end-to-end responsibility for application support, incident management, vendor coordination, and service reliability, ensuring critical platforms remain operational during market hours and beyond.
The role is hands-on, business-facing, and focused on preventing incidents, managing live issues effectively, and improving operational resilience.
Key Responsibilities:
Service Reliability & Application Support
- Own day-to-day production support for business-critical applications.
- Ensure systems are stable, available, and performant, especially during market hours.
- Act as the primary point of contact for production issues impacting the business.
- Coordinate support coverage, including extended hours where required.
Incident & Problem Management
- Lead major incidents end to end, including coordination, communication, and resolution.
- Run war rooms and ensure timely updates to stakeholders.
- Conduct post-incident reviews, identify root causes, and drive permanent fixes.
- Track recurring issues and work with technology teams to reduce repeat incidents.
Operational Readiness
- Own and coordinate daily system health checks before market open.
- Ensure operational readiness for key events, releases, and business changes.
- Support go/no-go decisions for releases and production changes.
Vendor & SaaS Management
- Manage incidents involving third-party vendors and SaaS platforms.
- Track SLAs, response times, and vendor performance.
- Challenge gaps in monitoring, alerting, and communication.
- Drive corrective actions and follow-ups with vendors.
Change & Stability Improvement
- Partner with delivery and engineering teams to ensure changes do not compromise stability.
- Identify and recommend improvements in monitoring, alerting, and support processes.
- Help establish clear runbooks, escalation paths, and support procedures.
Stakeholder Communication
- Communicate clearly with business, operations, compliance, and senior management.
- Provide executive-level incident summaries and status updates.
- Act as a calm and trusted presence during high-pressure situations.
Required Skills and Qualifications:
- At least 7 years experience in production support, incident management, or IT operations.
- Strong experience supporting business-critical applications in financial services, trading, or regulated environments.
- Proven ability to manage major incidents and high-pressure situations.
- Experience working with vendors and SaaS platforms.
- Strong communication skills, with the ability to engage business and senior stakeholders.
- Good understanding of ITIL / ITSM concepts (formal certification not mandatory).
- Role requires flexibility to support operations on public holidays and provide occasional night-time coverage when required.
Preferred Skills:
- Experience in securities brokerage, trading platforms, or market-facing systems.
- Exposure to problem management, change management, or service reliability roles.
- Understanding of regulatory and audit expectations in financial services.
- Experience with monitoring tools, incident tracking systems, and runbooks.
Key Attributes:
- Calm under pressure
- Strong sense of ownership and accountability
- Practical and outcome-focused
- Comfortable being hands-on when required
- Respected by both technical and business teams
We regret that only short-listed candidates will be notified.
