About the Role
At ByteBridge, we design and deliver intelligent AV environments that empower seamless collaboration and innovation. The Service & Project Engineer plays a critical role in bringing these experiences to life - managing end-to-end delivery from design to commissioning, while ensuring exceptional post-sales service and client satisfaction.
This role blends hands-on technical expertise, project execution, and client-facing communication, ideal for someone who thrives on solving challenges and building technology that connects people.
Key Responsibilities
Project & Service Delivery
- Manage and execute AV projects across diverse environments (meeting rooms, control rooms, digital signage, hybrid workspaces).
- Oversee service issues and break-fix cases with a problem-solving mindset and timely resolution.
- Conduct regular preventive maintenance, system health checks, and structured power-up/power-down procedures.
- Coordinate closely with internal teams (Sales, Design, Technical) and external stakeholders (clients, main contractors, subcontractors) to ensure smooth delivery and communication flow.
Technical Execution
- Perform site surveys, assess project requirements, and ensure on-site works align with technical standards and safety regulations.
- Execute installation, wiring, soldering/crimping, and equipment racking with precision.
- Configure, test, and commission AV & VC systems (e.g., Q-SYS, Extron, AMX, Zoom Rooms, Microsoft Teams Rooms).
- Conduct system troubleshooting, diagnosis, and resolution during and after deployment.
- Perform basic DSP and control system programming and fine-tuning as required.
Client Service & Support
- Provide client training on system operation and maintenance best practices.
- Deliver post-installation support, preventive maintenance, and corrective servicing to ensure system reliability.
- Respond to service tickets, technical escalations, and event-based support needs (e.g., townhall setups).
- Schedule and conduct recurring maintenance-annually, bi-annually, or quarterly depending on client requirements.
What We're Looking For
- Strong technical foundation in Audio Visual systems integration.
- Hands-on experience with AV commissioning, testing, and troubleshooting.
- Proven coordination skills across cross-functional teams and external partners.
- Excellent communication, organization, and client engagement skills.
