Service Point Operations (Contract) - SPX Express
Job Description
Job Description:
- Act as the primary point of contact for Service Points and Parcel Shops to resolve daily operational issues, system queries, and service bottlenecks.
- Provide operational support regarding parcel acceptance, sorting, bagging, return processing, and handover to middle-mile/linehaul logistics.
- Coordinate with internal cross-functional teams resolve shop escalation issues promptly.
- Assist in onboarding, training, and operational guidance for new retail shops, agency partners, or franchise outlets.
- Recommend workflow improvements and digital tools to enhance shop efficiency, reduce parcel processing time, and improve customer experience.
- Track shop feedback and common pain points to refine operational guidelines and training materials.
Requirements:
- Bachelor's degree or above in any field relevant fields such as Business, Economics, or related disciplines are a plus.
- Open to new graduates or candidates with 1+ year of experience, preferably in data analysis, operations, workforce planning, or related areas.
- Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
- Proficiency in Microsoft Office, especially Excel experience with Google Sheets, data visualization, or other analytical tools is a plus.
- Logical and structured thinking, with strong attention to detail and the ability to work with large or complex datasets.
- Adaptable and comfortable working in a fast-paced, dynamic environment, with the ability to manage multiple priorities.
- Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.
- Proactive mindset and willingness to learn, with an interest in using data and technology to improve operational efficiency.
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