Service Planner Executive

Service Planner Executive

Role Summary

The Service Planner Executive is responsible for planning,scheduling, and coordinating daily field service activities to ensure allcustomer sites are serviced efficiently and in accordance with serviceagreements.

This role works closely with the Service Manager and fieldtechnicians to optimize technician deployment, monitor job completion, andresolve operational issues to maintain high service standards.

Key Responsibilities

Service Planning & Scheduling

. Plan and schedule daily service jobs for fieldtechnicians to ensure all customer sites are serviced on time.

. Allocate jobs effectively based on techniciancapacity, route location, and service priority with our scheduling software.

. Optimize technician routes to maximizeproductivity and minimize travel time using routing software.

Operational Coordination

. Coordinate closely with the Operations team andtechnicians to support smooth daily service operations.

. Conduct daily planning and deployment oftechnicians to ensure efficient manpower utilization.

. Monitor job progress throughout the day andfollow up to ensure all scheduled jobs are completed.

Issue Management

. Respond quickly to operational issues such asmissed services, urgent service requests, technician absences, or routedisruptions.

. Reassign or adjust service schedules whennecessary to maintain service commitments.

Documentation & System Updates

. Maintain accurate service records,documentation, and scheduling updates within company systems.

. Ensure service completion records andoperational data are properly updated and tracked.

. Maintain operational tracking tools and reportsusing internal systems.

Customer & Internal Coordination

. Coordinate with Customer Service, Sales andOperations teams to resolve service-related matters.

. Communicate with customers when necessary,regarding service schedules or rescheduling.

Reporting & Performance Monitoring

. Prepare operational reports on servicecompletion rates, outstanding jobs, and technician productivity.

. Monitor service delivery against agreed servicelevel agreements (SLA).

. Support management reporting, operationalreviews, and internal audits.

Requirements

. 2-3 years of experience in service planning,logistics coordination, dispatch, or operations support.

. Strong organizational and time managementskills.

. Ability to multitask and work effectively in afast-paced operational environment.

. Proficiency in Microsoft Excel and servicemanagement systems / CRM platforms.

. Good communication and coordination skills.

Preferred Attributes

. Experience in field service, logistics, orroute-based service operations.

. Ability to make quick operational decisions andmanage unexpected disruptions.

. Strong attention to detail and problem-solvingskills.