Responsibilities
- Able to lead and supervise a team of 2-4 Service Executives, ensuring smooth end-to-end service operations.
- Plan, coordinate, and schedule service and maintenance activities in collaboration with field technicians, customers, and internal departments.
- Serve as the primary point of contact for service requests, job updates, and customer inquiries.
- Provide day-to-day operational support to Service Supervisors and Technicians in managing customer requirements.
- Manage service work orders through systems including creation, tracking, and closure,
- Ensure accurate and timely documentation of service activities, including reports, parts usage, time tracking, and billing.
- Communicate proactively with customers on job progress, delays, and follow-up actions; handle feedback and service-related issues where required.
- Coordinate inventory and spare parts to support service execution.
- Monitor and track key service KPIs such as response time, completion rates, customer satisfaction, and technician utilization.
- Drive operational improvements across field and workshop services to enhance lead time, quality, and efficiency.
- Track, report, and improve performance metrics while supporting continuous improvement and best practice sharing.
- Work cross-functionally to streamline and optimize operational workflows.
- Assist with warranty processing and claims management as required.
Requirements
- Diploma or Degree in Engineering, Business Administration, Logistics, or a related discipline
- 3 years of experience in customer service, operations, or technical coordination, preferably within industrial services, logistics, or heavy equipment industries
- Familiarity with ERP or service management systems (e.g., SAP, Salesforce); knowledge of Qlik Sense or similar analytics tools is an advantage
- Basic technical understanding of mechanical and/or electrical equipment is a plus
Xavier, Jianwei Wang EA License No. 02C3423 Personnel Registration No. R1433917
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy
