- Join a growing e-commerce company in leading service workflows.
- Permanent position offering long-term stability and opportunities for growth.
About Our Client
This organisation is a reputable player in the retail industry with a significant presence in Singapore. They are focused on delivering excellent customer experiences and maintaining a high standard of service within their operations.
Job Description
- Supervise and manage the after-sales team to ensure optimal performance.
- Address and resolve customer queries and complaints effectively and efficiently.
- Collaborate with other departments to enhance service quality and processes.
- Implement strategies to improve after-sales services and customer retention.
- Ensure compliance with company policies and procedures in all operations.
- Provide training and support to team members to enhance their skills.
The Successful Applicant
A successful Service Operations Supervisor (After Sales) should have:
- Proven experience in customer service or after-sales operations within the retail industry.
- Strong leadership and team management capabilities.
- Ability to handle customer concerns with professionalism and empathy.
- Technical knowledge of home appliances (robot vacuums, air purifiers, etc.) is a bonus
- Excellent communication and interpersonal skills.
- Knowledge of industry best practices and service standards.
- A proactive approach to problem-solving and process improvement.
What's on Offer
- Opportunities for career development within the retail industry.
- Supportive work environment based in Singapore.
- Potential to make a meaningful impact on customer satisfaction and service quality.
If you are passionate about customer service and looking to take the next step in your career, we encourage you to apply for this exciting opportunity as a Service Operations Supervisor (After Sales) today!
Contact
Britny Ang (Lic No: R25157972 / EA no: 18C9065)
Quote job ref
JN-112025-6890523
Phone number
+6564169805
