SERVICE OPERATIONS MANAGER

5-8 Years

SGD 5,000 - 7,000 per month

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Early Applicant

Job Description

Support the Service Manager to achieve business objectives.
Plan, organize, direct and schedule day to day operations based on sub department arrangement.
Able to generate quotation for parts sales.
Follow up with customer to close the order and ensure purchase order is receive prior to delivery.
Develop in depth knowledge of all products sold through the company.
Review and monitor RCA and incident report before sending out to client.
Review and monitor operating results and develop plans to achieve desired outcomes.
Provide leadership and direction to operational teams.
Address employee (Service) issues or grievances and maintain high level of motivation in the department.
Make plan and organize within sub department in all logistical matters.
Participate in routine planned maintenance and adhoc works (IC replacement, Overhaul etc.).
Provide 24x7 customer support through telephone and site attendance.
Maintain a strong customer relationship by visiting client on a timely basis.
Organize training for client or within service team.