Job Description

Company Overview

Our core business lies in the supply, installation, testing, servicing, and maintenance of commercial, industrial, and residential air-conditioning systems including AHUs, cooling towers, chillers, pumps, chilled water systems, pipes replacement, solar air-conditioning, and DX systems. Our experienced team has over 20 years of industry knowledge.

Job Summary

Support client scheduling and service coordination while developing HVAC skills. Assist in quotations, defect rectifications, and internal process improvements within a collaborative team environment.

Responsibilities

Plan and liaise with existing contractual clients to schedule appointments and maintain service continuity
Expand and retain the existing clientele base through proactive relationship management
Manage client requests and feedback by assigning appropriate service teams for timely follow-up
Assist in preparing accurate quotations and invoices to support client transactions
Coordinate with service teams to rectify defects and ensure client satisfaction
Collaborate with engineers and workers to design, develop, test, and improve internal service department processes
Participate actively in workshops and training sessions to enhance HVAC knowledge and skills
Prepare detailed paperwork to support daily operations of the service department with accuracy
Demonstrate willingness to learn HVAC installation and troubleshooting on the job alongside team members
Perform other ad-hoc tasks as assigned by management to support business operations

Required competencies and certifications