SERVICE MANAGER

. Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants

. Conduct daily pre-shift briefings, service standards checks, and floor walk-throughs

. Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing

. Manage staffing schedules and deployment across counters, serveries, and catered function setups

. Handle guest feedback and service recovery in a professional and timely manner

. Work closely with the culinary team on service transitions, menu changes, and special promotions

. Train team on Chinese dining etiquette, service protocols, and brand standards

. Monitor FOH equipment, mise en place, and supply levels escalate to operations as needed

. Ensure all team members are certified in basic food hygiene drive food safety practices on the floor

. Support Account Manager in client reporting, site visits, and special events