Service Manager(IT Operation Manager)

Job Title: Operation Manager(Service Manager)

Company Name: Whale Cloud Technology Co., Ltd

Location: Singapore

Job Type: On-site, Full-time

Greetings from Whale Cloud Technology Co., Ltd.

We are currently hiring an Operation Manager for our Singapore Subsidiary. If you are interested, please review the job description below:

Position: Operation Manager

Responsibilities:

Oversee the daily operations of the project and ensure efficient execution of tasks.

Monitor service delivery, ensuring that operations meet established KPIs and SLAs.

Ensure smooth coordination and communication between various internal teams and external stakeholders.

Drive continuous improvement in operational processes, identifying areas for optimization and implementing changes.

Prepare and present operational performance reports to senior management and clients.

Manage resource allocation and ensure adequate staffing to meet project requirements.

Handle escalations and resolve operational issues promptly.

Ensure compliance with company policies, industry standards, and client expectations.

Support the Project Manager in maintaining project schedules, timelines, and budgets.

Collaborate with other departments to ensure the successful delivery of client services.

Requirements:

5+ years of experience in operations management, preferably in the telecom or IT industry.

Proven experience in managing teams and delivering high-quality operational performance.

Strong communication, coordination, and interpersonal skills.

Ability to manage multiple tasks and work under pressure in a fast-paced environment.

Problem-solving mindset with a focus on continuous improvement.

Ability to work collaboratively with cross-functional teams.

Experience in client-facing roles is a plus.

Fluency in English and Mandarin.

Experience with project management tools and operations management software is desirable