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Service Manager

5-8 Years
SGD 4,000 - 4,800 per month
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  • Posted 5 days ago
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Job Description

1. Operational Responsibilities

  • Oversee daily operations to ensure efficiency and productivity.
  • Monitor service standards and ensure customer satisfaction.
  • Manage resources (manpower, materials, equipment) effectively.
  • Ensure adherence to company policies, SOPs, and regulatory requirements.
  • Maintain a clean, safe, and organized work environment.

2. Staff Management

  • Supervise, train, motivate, and evaluate staff performance.
  • Schedule shifts and ensure adequate staffing levels.
  • Conduct regular team meetings and briefings.
  • Handle staff grievances and disciplinary actions when necessary.
  • Assist in recruitment, onboarding, and exit processes.

3. Financial & Administrative Duties

  • Assist in budget planning and cost control.
  • Monitor revenue, expenses, and profitability.
  • Oversee inventory management and procurement.
  • Ensure accurate and timely reporting (sales, expenses, payroll, etc.).
  • Approve petty cash and minor purchases.

4. Customer Service & Relationship Management

  • Address customer inquiries, feedback, and complaints promptly and professionally.
  • Build strong relationships with clients, vendors, and partners.
  • Promote a customer-focused culture among the team.

5. Sales & Marketing Support

  • Assist in planning and executing promotions and events.
  • Work with marketing team on campaigns and customer engagement.
  • Identify opportunities to increase revenue and improve services.

6. Compliance & Quality Control

  • Ensure all licenses, certifications, and permits are up-to-date.
  • Conduct regular audits and inspections.
  • Implement corrective actions to maintain quality standards.

7. Leadership & Development

  • Lead by example and foster a positive, respectful workplace culture.
  • Identify areas for improvement and implement initiatives for growth.
  • Encourage team development and succession planning.

More Info

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Job ID: 148654737

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