Executive Service Manager

• To manage a portfolio or corporate clients, this position will be the first point of contact and support to the client via emails or calls.
• Troubleshoot and resolve client requests or issues promptly, to coordinate with internal support teams where required.
• Maintenance of Client database, including data entry and uploads.
• Client implementation and system setups.
• Generate and prepare monthly/ad-hoc Client reports.
• Client contract renewals and upsell of services where applicable.
• Other administrative tasks including but not limited to member card preparation, documentation, filing, etc.
• Assist with accounts receivable follow-ups where required.

Requirements

• Degree or Diploma in Business Administration, Human Resource Management, Accountancy,
• Finance or equivalent.
• Minimum 5 to 8 years of relevant experience.
• Experience in engineering, M&E, construction or project-based industries will be an advantage.
• Familiarity with MOM regulations, payroll administration and statutory compliance.
• Experience dealing with bankers, auditors, tax agents and government authorities.
• Experience in Bank Guarantees (BG) and Letters of Credit (LC) will be an advantage.
• Strong organizational, communication and stakeholder management skills.