At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for a
Team Leader, Lobby Lounge to join our team!
Job Responsibilities
- Oversee daily operations to ensure smooth service and consistent quality.
- Maintain high standards of food, beverage, cleanliness, and customer service in all assigned outlets.
- Handle customer feedback and complaints tactfully to ensure guest satisfaction.
- Ensure effective communication within the team and across departments, including attending relevant meetings.
- Monitor and maintain equipment, materials, and cleanliness, coordinating with Engineering for repairs.
- Enforce food safety, hygiene, and fire/life safety procedures among all staff, including casual workers.
- Lead staff performance management, training, scheduling, and motivation to build a cohesive team.
- Implement cost control measures and support inventory management, requisitions, and P&L reviews.
Job Requirements
- Minimum 5 years of experience in F&B operations, preferably in a hotel or upscale dining environment.
- Strong operational knowledge of food, beverage, and service standards.
- Excellent communication and leadership skills with the ability to manage a diverse team.
- Familiarity with hygiene, food safety, and emergency procedures.
- Experience in handling customer feedback and resolving service issues professionally.
- Ability to manage staff scheduling, training needs, and performance evaluations.
- Basic understanding of cost control, inventory, and P&L analysis.
- Proactive mindset with a focus on continuous improvement and team collaboration.
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