Service Executive (Lotus)

Responsibilities:

• Act as the primary point of contact for all service customers, delivering a premium and professional experience.

• Manage the end-to-end service process, including vehicle check-in, job card creation and handover.

• Provide accurate repair explanations, timelines and cost estimates.

• Proactively communicate with customers on work progress, delays and additional requirements.

• Ensure all documentation is completed accurately and in line with company and manufacturer standards.

• Upsell additional services and products where appropriate to maximise revenue opportunities.

• Assist with basic technical inspections, vehicle checks and coordination between technicians and front-of-house.

• Assist in managing daily workshop operations and scheduling, including labour allocation and job prioritisation.

• Monitor KPIs such as labour sales, efficiency, and customer satisfaction.

• Help implement process improvements to enhance efficiency and service quality.

• Any other tasks assigned by your superior.

Requirements:

• Proven experience as an automotive Service Advisor or similar Aftersales role.
• Strong technical understanding of vehicle servicing and repair processes.
• Ability to work in a hands-on capacity within a fast-paced environment.
• Excellent communication and customer relationship skills, with a commitment to delivering a premium brand experience.
• Organized and with attention to detail and demonstrated ambition to build a long-term career within automotive aftersales.
• Commercial awareness, with the ability to identify upselling opportunities.
• Full, valid class 3 driving licence is mandatory.
• Mandarin-speaking ability is an advantage to effectively communicate with Mandarin-speaking clients.
• Strong team player with high level of professionalism and accountability.