Service Engineer

The Service Engineer is responsible for installation, commissioning, troubleshooting, and maintenance of machines or systems at customer sites. The role requires basic software knowledge and the ability to understand design drawings to support system debugging, minor modifications, and continuous improvement. The engineer acts as a key technical interface between customers, internal engineering, and vendors to ensure timely and effective service support.

Key Responsibilities / Job Scope

1. Installation & Commissioning

• Perform machine or system installation, setup, and commissioning at customer sites

• Support system testing, dry runs, and basic functional verification

• Ensure machines operate according to design specifications and customer requirements

2. Service & Troubleshooting

• Diagnose and resolve mechanical, electrical, and basic software-related issues

• Perform corrective and preventive maintenance activities

• Provide on-site and remote technical support to customers

• Escalate complex issues to senior engineers or design teams when required

3. Software & System Support (Basic Level)

• Perform basic software configuration, parameter setting, and backup/restore

• Support HMI or control system updates under guidance

• Assist in identifying software-related root causes during troubleshooting

4. Design & Documentation Support

• Read and understand basic electrical, mechanical, and system design drawings

• Support minor design modifications or improvement works (as-built updates, minor changes)

• Assist in preparing service reports, modification records, and technical documentation

5. Customer Communication

• Communicate clearly with customers on service status, findings, and corrective actions

• Provide basic user guidance and operational explanations to customers

• Support customer acceptance and handover activities

6. Coordination & Continuous Improvement

• Coordinate with project, design, and software teams to resolve service issues

• Provide feedback from site issues to improve future designs and system reliability

• Support internal testing or troubleshooting activities when required

Requirements / Qualifications

• Diploma or Degree in Engineering (Mechanical, Electrical, Mechatronics, Automation, or related field)

• Basic understanding of software systems (e.g. PLC, HMI, industrial control software, or similar)

• Ability to read and understand engineering drawings and system schematics

• 1-3 years of experience in service, commissioning, or technical support (fresh graduates may be considered)

• Willingness to travel locally and overseas when required

• Good problem-solving, communication, and teamwork skills

Preferred Skills (Advantage)

• Exposure to automation systems, industrial machines, or production equipment

• Basic programming or configuration experience (PLC/HMI/SCADA)

• Experience in customer-facing technical roles

• Familiarity with ISO or regulated manufacturing environments