Service Engineer

Job Responsibilities

. Provide technical support, installation, calibration, maintenance services and project involvement for various equipment, machinery and system.

. Promptly following up on service requests and providing customer feedback.

. Keeping up to date on administrative responsibilities such as maintaining customer service logs/reports, providing quotations through customer service and internal service records in a timely manner. Write service reports and document all maintenance and repair work.

. Maintaining daily communications with engineers, managers and customers to ensure resolution and proper follow-up.

. Utilising the escalation process to resolve customer service delivery issues. Analyse equipment performance data and make necessary adjustments or recommendations.

. Identifying and participating in sales opportunities such as new contracts or contract renewals.

. Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Qualifications & Requirements:

. Candidate should be Electrical /Electronic/ Mechanical trained with qualifications from polytechnics or relevant institutions.

. Possess minimum 5 years of relevant working experience/Candidates with limited working experience will also be considered.

. Experience in troubleshooting and responding to customer concerns.

. Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment at customer's site.

. Candidates with experience in refrigeration system repair/service (cold room /cooling units) will be advantageous.

. Possess some basic IT related experience.

. A valid driver's license 2/3 is advantageous and willingness to travel for service training (as and when opportunities arises)

. Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook