Service Engineer

Company Overview / Employee Value Proposition

SAACKE Singapore Pte Ltd offers comprehensive marine automation solutions. Our expertise includes troubleshooting boiler and burner systems, and providing service & repair for control systems, supported by a global network of service centers. SAACKE Singapore is committed to providing exceptional customer service and ensuring complete client satisfaction.

Job Summary

We are seeking a skilled and motivated Service Engineer to join our team in Singapore. The ideal candidate will have hands-on experience with marine equipment-particularly boilers, burners, and their supporting systems.

Responsibilities

• Lead commissioning, maintenance, repair, and troubleshooting of marine electrical and mechanical equipment onboard vessels and in company premises/workshop, including burners, boilers, scrubbers, EGE, EBG, GCU, and supporting systems
• Travel on short notice regionally and occasionally globally to perform onsite service and support, maintaining readiness with valid travel documentation, passports, visas, and vaccinations
• Execute work adhering strictly to company Quality, Health, Safety, and Environment guidelines and customer site procedures, and report unsafe practices and incidents promptly
• Prepare and obtain customer signatures on Service Certificates (time sheets) onsite to document completed work
• Write detailed Service Reports outlining job performed, identify potential safety issues, recommend spare parts, and suggest future service actions to customers
• Proactively recommend required or suggested spare parts to customers to optimize equipment performance and reliability
• Identify and communicate sales opportunities to Service Managers to support business growth
• Provide both onsite and remote technical support to clients, resolving issues efficiently and enhancing customer satisfaction
• Collaborate effectively with colleagues by sharing knowledge and experience to foster a team-oriented environment
• Prioritize and execute tasks with a customer-focused approach, ensuring clear communication and high-quality work outcomes

Required competencies and certifications

• Minimum 5 years of troubleshooting experience in electrical, electronic, and mechanical systems
• Strong automation background essential for effective service delivery
• Proficient in using MS Office applications for documentation and communication
• Fluent written and spoken English to ensure clear communication with clients and team members

Preferred competencies and qualifications

• Experience with boiler and burner systems, scrubbers, and marine industry automation preferred but not mandatory
• Basic programming skills in Siemens PLC (Programmable Logic Controllers) considered an advantage
• Experience with automation, control and instrumentation devices, pumps, electrical motors, frequency converters, actuators, and positioners preferred