Service Engineer (Home Appliances, Aftersales) JAC

RESPONSIBILITIES

. Provide technical and debug assistance included product training.

. Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.

. Study in-warranty claims, compiling of F-Cost report.

. Monitor quality issues and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.

. Create training materials, technical procedures, service manuals and part guides for distributors.

. Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.

. Handle COC renewal, COC and WELS testing and registration for new product.

. Assist distributor to conduct field test for new products.

. Support establishment of service management and service centre for local and export market.

REQUIREMENTS

. Minimum Diploma in Engineering or related discipline

. Minimum 2 years of experience of experience in consumer electronics after sales management industry.

. Strong product technical knowledge in home appliances and audio visual.

. Proficient in MS Office applications.

. Ability to work under pressure.

Please submit resumes to [Confidential Information] with the following details in MSWord format:

. Position applying for

. Current remuneration

. Expected remuneration

. Notice period

Jason Chow Yew Fai

EA License No : 06C4642

EA Reg No : R25158800

We regret that only shortlisted candidates will be notified.