Service Engineer

Responsibilities include:

• Provide technical, including after sales support to customers including commissioning, installing, and testing of medical equipment (typical but not limited to X-ray, digital radiography, Mammography, Fluoroscopy, computer radiography)
• Identifying and correcting more complex problems associated with start-up
• Researching, evaluating, and recommending upgrades and service contracts that will meet customer needs
• Developing on-going relationships with customers to secure future business
• Resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased
• Handlephone enquiry and support for customers during office and after office hours.
• Attend to daily service requests, breakdowns, and service support to marketing.
• Perform24x7 Standby duties to machine breakdown
• Perform Preventive Maintenance for medical equipment as part of scope of works under Maintenance contract
• Support Sales in organizing, preparing and standby for workshops, events and surgery procedures, seminars, exhibition.
• Communicates with reports to Service Dept in Fujifilm Japan for more complex troubleshooting
• Study Engineering Change Notice as issue by Fujifilm Japan Service Dept
• Implement Technical Service Recalls as issue by Fujifilm Japan Service Dept

Skills and knowledge

• Knowledge of DICOM (Digital Imaging and Communication in Medicine), a standard for Medical Imaging and related information (ISO 12052)
• Knowledge of Medical products in X-ray, Digital Radiography, Dry Laser Printers, Digital Mammography systems
• Knowledge in Electrical, Electronics and Mechanical Engineering
• Radiation Workers License with NEA radiation protection division is mandatory
• Knowledge in FUJIFILM Medical X-ray equipment will be added advantage
• Able to work independently with general supervision
• Willing to share knowledge within internal team