Responsibilities:
- Work with the Customer Service Representative to solve the client's security system problems in the earliest time.
- Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.
- Maintain long-term relationships with clients.
- Increase customer satisfaction
- Renew the support & maintenance contract.
- Ensure quality of ICD services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
- Provide routine preventive maintenances.
- Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
- Take over all service issues from Project team after External Hand Over done.
Requirements:
- Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering.
- Minimum 2 year of customer service working experience (security-related preferred) in a multinational environment.
- Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
- Basic IT knowledge in hardware, network and database.
- Ability to work under pressure
- Strong analytical skill and problem-solving ability.
- Strong self-learning ability, work independently
- Customer-orientation
- Excellent communication and interpersonal skills
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com
Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion
R23119309 | EA License 16C7883
