Service Engineer - (Analytical & laboratory instrumentation)

Why Join Us

Step into a handson engineering role where your work directly supports innovation across laboratories, industries, and R&D environments. You'll work closely with global manufacturers, collaborate with scientists and engineers across APAC, and gain deep technical exposure to advanced analytical instrumentation. If you enjoy solving complex problems, working with precision equipment, and building strong customer relationships, this role offers autonomy, growth, and meaningful impact.

What You Will Do - Service Engineer

• Install, commission, and validate advanced analytical instruments at customer sites.
• Perform preventive maintenance, calibration, diagnostics, and repairs to ensure equipment stays reliable and compliant with safety and quality standards.
• Troubleshoot electronic, mechanical, and software-related issues using structured, logical problemsolving.
• Conduct onsite and remote technical training, empowering users to operate and maintain their systems confidently.
• Prepare detailed service reports, technical documentation, and improvement recommendations.
• Conduct Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) to support smooth project delivery.

Customer Support & Relationship Excellence

• Build strong, trustbased relationships with customers across Singapore and the region.
• Provide responsive support via phone, email, and remote diagnostic tools.
• Resolve escalated issues with professionalism, ownership, and clear communication.
• Identify opportunities for service contracts, upgrades, consumables, and spare parts.
• Support account executives in customer presentations, reviews, and joint technical activities.

What You Bring

• Diploma (minimum) or Bachelor's degree in Electrical/Electronics Engineering, Mechatronics, Instrumentation, or a related field.
• 3-5 years of handson experience in equipment repair, maintenance, or servicing.
• Strong understanding of electronic circuits, sensors, control systems, and instrumentation principles.
• Experience with analytical instruments (fuel/lubricant testing, tribology, or materials analysis experience is a plus).
• Ability to read and interpret electrical schematics, wiring diagrams, and technical manuals.
• Strong troubleshooting mindset and the ability to work independently under minimal supervision.
• Clear communication skills for engaging with customers, engineers, and technical teams.
• Willingness to travel within Singapore and occasionally in the region.
• Experience with multinational manufacturers or distributors is an advantage.
• Understanding of ASTM/ISO standards and regulatory requirements for scientific equipment.

Why This Role Is Exciting

• Work with cuttingedge analytical equipment used in research labs, industrial QA, and highperformance engineering environments.
• Opportunities to specialize in niche instrumentation, become a regional technical expert, or grow into applications engineering, product training, or technical leadership.
• Be part of a collaborative team that values learning, knowledge sharing, and continuous skill development.
• Work closely with global manufacturing partners and technology innovators.