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Service Desk Engineer
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- Posted 2 months ago
- Be among the first 10 applicants
Job Description
- Participate and collaborate with other help desk engineers and collectively work as a team to monitor and resolve tickets and requests in daily queue
- Fluent in Windows 7/10 Operating System operations and able to diagnose and resolve system issues
- Have solid foundational knowledge of core Microsoft Office, Microsoft Teams and Skype.
- Good solid understanding of Office 365 cloud operations and in-depth knowledge on administration of Office 365 services
- Good deep working knowledge of Windows Server Operating System and have ability to use the built-in tools to administer operational tasks
- Assist remote customers with system and software issues and drive to satisfactory resolution
- Ability to diagnose computer hardware and related peripheral issues and provide recommendations of repairs or replacement
- Creates user accounts in Windows Active Directory manages access control based on Company policies on Company ERP system
- Follow company processes for terminating Active Directory accounts in a timely manner in order to meet SOX requirements
- Fluent knowledge of Internet networking concepts and be able to perform deep analysis and diagnostics of the issue
- Troubleshooting mobile/tablet device issues and have familiarity with Android OS and IOS functions
- Setting up new Desktop/Laptop for onboarding new users using standard imaging processes
- Have worked with security camera and/or implemented the technology
- Ability to potentially maneuver/handle equipment of up to 50lbs. in weight
- VoIP Phone system implementation and/or troubleshooting is essential
More Info
Job Type:
Employment Type:
Key Skills
Windows Server Operating System
VoIP Phone system
Internet networking concepts
About Company
Skills:
IT service management (ITSM), Printers, Outlook, Dns, Itil, DHCP, Microsoft 365, Vpn, Lan, Windows 10, Microsoft Teams, Wi-Fi
Skills:
Microsoft 365, Macos, Okta, Google Workspace, Windows operating systems, JAMF, Windows Server Active Directory, NinjaOne
Skills:
Networking Basics, Windows, Mac Os, ticketing system, Microsoft Office Suite
Skills:
Endpoint Detection and Response (EDR), Servicenow, Windows, Microsoft 365, Vpn, Macos, Lan, Entra ID, Wi-Fi, Freshservice, Active Directory, Jira Service Management
Skills:
Networking, Identity And Access Management, Cloud Technologies, Incident Response, Backup Solutions, Microsoft Intune, Endpoint Security, Vulnerability Management, Cybersecurity, Systems Administration, Microsoft 365, Azure Ad, Amazon Web Services, Microsoft Azure, infrastructure monitoring tools, Windows operating systems, virtualization technologies, remote support tools, Managed Services, Security Monitoring, Microsoft Entra ID, endpoint management, Active Directory, SIEM platforms, service desk ticketing systems, infrastructure operations, Microsoft Defender