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NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.
At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do.
NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.
TeleChoice International Limited (TeleChoice) is a regional diversified provider and enabler of innovative communications. Incorporated in Singapore on 28 April 1998 and listed on the Main-Board of the Singapore Exchange Securities Trading Limited (SGX-ST) on 25 June 2004, TeleChoice is a subsidiary of leading infocommunications group, Singapore Technologies Telemedia Pte Ltd, which operates in the Asia Pacific, the America and Europe.
We are looking for a Desktop Engineer who will be responsible for ensuring that end-users have efficient and secure access to their desktops and related IT resources. You will be involved in troubleshooting and resolving hardware and software issues, deploying new hardware and software, managing updates and patches, and providing excellent customer service to end-users.
Responsibilities:
Provide first and second-level technical support to end-users, including troubleshooting hardware and software issues on desktop computers, laptops, and mobile devices, OS imaging on corporate laptop, imaging of computer lab devices and provide on-site IT Service counter assistance to the students with their personal device such as notebooks and approved software.
Data sanitisation for storage media, first level troubleshooting for telephony and network connectivity, printing issues, lab and events support.
Perform eboards checks for all levels at and report any abnormalities of displaying / fails to display. Perform 1st level troubleshooting.
Install, configure, and maintain desktop computers, laptops, and peripherals. Ensure hardware is set up correctly and functioning optimally.
Install, update, and maintain operating systems, software applications, and antivirus tools on desktops. Troubleshoot and resolve software-related issues.
Create, modify, and deactivate user accounts, ensuring proper access control and security.
Implement and enforce security measures, including antivirus, encryption, and access controls. Ensure compliance with security policies.
Monitor and manage operating system and software updates, ensuring systems are up to date and secure.
Perform data backups, restore data as needed, and ensure data recovery processes are in place.
Maintain accurate records, asset inventories, and documentation related to IT systems, hardware, and software.
Provide remote support to off-site or remote users, diagnosing and resolving issues through remote desktop tools.
Offer training and assistance to end-users to help them effectively use IT resources and applications.
Manage and track incidents through a ticketing system, ensuring timely resolution and excellent customer service.
Updating of new hire Asset, exit user Asset, loaner and all IT peripherals asset into the TMC Asset Portal
Requirements:
Job ID: 135576751
