To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
Coordination for employee user account administration, activation, changes, and terminations.
Receive and answer all users IT service request calls.
Requirements:
Candidate must possess at least Nitec/Higher Nitec in any field
IT Savy, good understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
Possesses good communication skills to guide users over call
