Service Desk Engineer

WE'RE HIRING | L1 SERVICE DESK ENGINEER – SINGAPORE

Are you an IT Support or Service Desk professional with a good understanding of networking fundamentals and ticket management

We are looking for 2 L1 Service Desk Engineers to support enterprise network maintenance services, including LAN switching equipment and technical support coordination.

Location: Singapore.

Position: L1 Service Desk Engineer

Openings: 2

Contract Duration: Minimum 12 months

Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (8x5, excluding public holidays)

Budget: Up to SGD 6,000

Eligibility: Singapore Citizens and Singapore Permanent Residents (PRs) only

Key Responsibilities

• Handle customer support requests through telephone and support portals.
• Log, track, update and manage support tickets within agreed SLAs.
• Perform initial troubleshooting and classify incidents involving hardware, software, configuration and connectivity.
• Troubleshoot basic networking issues related to TCP/IP, VLANs, LAN switching, PoE, links and network ports.
• Escalate complex incidents to L2 Network Engineers with complete technical information.
• Monitor network alerts and coordinate hardware replacement requests with OEM engineers.
• Maintain accurate asset, warranty and support records.
• Keep customers informed of ticket progress and support SLA reporting.

Required Skills & Experience

1–3 years of experience in IT Service Desk, IT Helpdesk or NOC support.

Diploma or Degree in IT, Computer Science, Networking or a related field.

Good understanding of TCP/IP, VLANs, switching, PoE and basic network troubleshooting.

Experience with ticketing tools such as ServiceNow, Jira Service Desk or similar platforms.

Good spoken and written English communication skills.

Ability to manage tickets, meet SLA timelines and maintain accurate documentation.

Good to Have

Familiarity with Alcatel-Lucent Enterprise (ALE) OmniSwitch and OmniVista.

CCNA or relevant networking certifications.

Experience supporting enterprise or government customers.

Basic knowledge of ITIL service management.

• Interested candidates are encouraged to share their updated CV.
• [Confidential Information]
• WhatsApp: +65 3152 2521

Please share your updated CV via LinkedIn DM or contact me directly.

Please note: This opportunity is open only to Singapore Citizens and Singapore PRs.

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