Job Description

Industry: Healthcare
Working Days & Hours: 5 days per week (rostered on any day of the week), 8-9 hours per day between 7:30 AM and 9:00 PM

Job Responsibilities

Provide remote/off-site IT support to end users within a healthcare environment.
Attend to incoming calls and IT service requests promptly and professionally.
Provide first-level troubleshooting and resolution for technical issues.
Respond promptly to user queries received via phone, voicemail, email, and other support channels.
Accurately assess, diagnose, and resolve reported IT issues.
Log, track, and manage incidents and service requests through to resolution.
Provide first and second-level support for issues related to desktops, LAN, WAN, centralized infrastructure, and voice services.
Support user account administration, including account activation, modification, and termination.
Escalate unresolved or complex technical issues to the appropriate support teams.
Provide timely updates to users on the status and resolution of reported issues.
Ensure service requests and incidents are handled in accordance with established service standards and SLAs.
Maintain a high level of customer service and user satisfaction.

Requirements

NITEC, Higher NITEC, or Diploma in IT, Computer Engineering, Information Technology, or a related discipline.
Candidates with N-Level qualifications and at least 1 year of relevant IT support experience may also be considered.
Basic knowledge of desktop/laptop troubleshooting and Windows environments would be advantageous.
Strong interest in IT support with a willingness to learn.
Comfortable working in a healthcare environment.
Able to work on a 5-day roster, including weekends and Public Holidays.
Immediate availability is preferred.