Service Desk Analyst/ Call Centre Agent x 3
Job Description
We are looking for an Service Desk Engineer/ Call Centre Agent to perform 24/7 Service Desk/ Call Support to ensure customer's enterprise IT services are addressed and to restore normal IT service to affected users as quickly as possible.
Responsibilities:
- Involved in acting as a single point of contact to Customers/Users and Third party service providers.
- Responsible for monitoring enterprise IT Network, Systems and Servers.
- Handle Hotline Calls and e-Mails within agreed timeline.
- Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales.
- Maintain documentation and comprehensive records of issues and problems
Requirements:
- Minimum Higher NITEC in Information Technology or related field of study
- 1 to 2 years of working experience.
- Good experience in handling Call Ticketing.
- Strong teamwork and communication skills
- Excellent customer service skills and good phone etiquette.
- Prior experience in Network Operations Centre (NOC) environment preferred
- Able to work 12-hour Rotating Day and Night shift working including weekends and Public Holidays
- Only Singaporean
We respect your privacy and all communication will be treated with confidentiality.
Please contact us or apply in-confidence to us with you updated MS Word Resume to : [Confidential Information]
Yong Jeline (Reg. No. R1101621)
STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)
