Location: Lavender (Near MRT)
Employment Type: 3-Year Contract
Allowance: $200 Shift Allowance
Working Hours (Shift-Based):
- 8:00 AM - 5:30 PM
- 10:30 AM - 8:00 PM
Eligibility: Singaporean only
Why Join Us: 18 days Annual Leave, 1-month Completion Bonus, stable 3-year contract, and $200 monthly shift allowance.
Key Responsibilities
- Issue Management - Log all incoming calls and emails and record sufficient information to facilitate effective incident processing. Identify the impact, urgency, and priority of incidents.
- Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents.
- Prepare issues statistics for reporting purposes.
- Prepare daily, weekly and monthly report Daily monitoring
- Liaise with the client to clarify the issue and assign the issue to the team for resolution.
- Track and report on issue resolution.
- Assess common issues and suggest improvement points.
- Track and report on day-to-day operations to maintain system stability
