Role Overview
We are seeking a skilled Service Desk Consultant (Migration Specialist) with strong expertise in end-user support, secure file transfer technologies, and migration environments. The ideal candidate will have hands-on experience in troubleshooting, networking fundamentals, security protocols, and application testing across multiple environments. A customer-centric mindset and strong problem-solving skills are essential for ensuring seamless IT support and secure system transitions.
Key Responsibilities
- Provide Level 1 / Level 2 support for end-user queries and technical issues.
- Support and troubleshoot file transfer protocols including FTP, SFTP, and SSH.
- Manage and configure secure communication technologies such as SSL certificates and SSH keys (public/private).
- Troubleshoot basic networking issues including TCP/IP, DNS, DHCP, IP addressing, subnetting, and gateway configurations.
- Assist in firewall configuration and security-related troubleshooting.
- Support application testing across Development, Testing, UAT, and Production environments.
- Participate in data center migration projects and understand different migration strategies.
- Ensure system security through basic cryptography knowledge and secure configuration practices.
- Maintain documentation and provide timely updates to stakeholders.
- Deliver high-quality customer service while meeting SLA requirements.
Technical Skills Required
- Operating Systems (Windows environment preferred)
- Microsoft Outlook, Teams, SharePoint
- FTP, SFTP
- SSH (Secure Shell), SSH keys configuration
- SSL (Secure Sockets Layer) & certificate updates
- Networking fundamentals (TCP/IP, DNS, DHCP, IP Addressing)
- Cryptography basics
- Firewall concepts and types
- Application testing types and environments
- Data center types and migration approaches
Requirements
- 2- 8 years of experience in Service Desk / IT Support / Migration Support roles
- Strong troubleshooting and analytical skills
- Japanese language proficiency (Mandatory)
- Excellent communication skills and customer-focused approach
