Service Desk Analyst - 6 Months Contract - up to SGD3k

Are you passionate about delivering exceptional IT support Join us as a Service Desk Analyst and be the first point of contact for our internal and external users!

Key Responsibilities:

• Act as the primary contact for inquiries and issues raised by users.
• Ensure client and stakeholder satisfaction by minimizing rework and meeting service targets.
• Serve as a backup resource during contingency situations to ensure seamless operations.
• Review and follow up on tickets with L2 Support to ensure timely updates and resolution within SLA deadlines.
• Prepare and analyze reports to identify actionable insights that drive process improvements.

Qualifications:

• Bachelor's Degree in Computer Science or related field.
• 1-2 years experience in Service Desk or IT Support role.
• Ability to work efficiently under pressure and meet deadlines.
• Strong communication and problem-solving skills.

Interested candidates may apply through the application system or send it to [Confidential Information]. Shortlisted candidates will be notified.

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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345