We are seeking a creative and strategic Service Designer to join our team. You will play a key role in shaping exceptional user experiences and optimizing services across digital and physical touchpoints.
Responsibilities:
- Research and analyze user needs, pain points, and behaviors through qualitative and quantitative methods.
- Map and design end-to-end customer journeys and service blueprints.
- Collaborate with cross-functional teams including product managers, UX/UI designers, developers, and stakeholders.
- Create prototypes, storyboards, and service models to communicate design concepts.
- Facilitate design workshops and co-creation sessions with clients or internal teams.
- Continuously identify opportunities to improve service quality and efficiency.
Requirements:
- Bachelor's degree in Service Design, Design Thinking, UX Design, or related field.
- Minimum 2-3 years of relevant experience in service or experience design.
- Strong portfolio demonstrating design thinking, problem-solving, and innovation.
- Excellent communication, facilitation, and presentation skills.
- Proficiency in tools such as Figma, Miro, or Adobe Creative Suite.
- Passionate about human-centered design and improving user experiences.
