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. Degree in Information Technology, Computer Science, Engineering, or a related field.
. Minimum 5-8 years of experience in service delivery, operations management, or technical support environments.
. Experience managing mission-critical systems or large-scale enterprise platforms.
. Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
. Strong experience in incident management, problem management, and customer handling.
. Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
. Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.
. Strong analytical, troubleshooting, and coordination skills.
. Excellent communication and stakeholder management skills.
Job ID: 147866017
Skills:
Service Delivery, Service Delivery Operations, Client Relationship Management, Customer Success Management, Account Management
Skills:
Enterprise Applications, Servers, Application Support, Incident Management, Problem Management, Virtualization, Service Delivery Operations Management, Biometric Systems, Service Governance, ITIL Knowledge or Certification, Infrastructure Networking, Customer Handling, Border Control Systems, Cloud-native Platforms, Technical Support, SLA KPI Management, Multi-vendor Environments, Security Systems
Skills:
Service Delivery Management, Service Delivery, Service Request Management, Incident Handling, Problem Solving, Endpoint Management, Management Skills, Achieving Kpis, Customer Satisfaction, monitoring SLAs, resolved escalations, point of contact for clients
Skills:
metrics reporting , business impact analysis , Operational Excellence, provide procedures, customer support strategies, Customer Satisfaction, Governance, Operational Efficiency, Service Desk, Customer Escalation Management, Analyse-it, Collaborative Problem Solving
Skills:
Microsoft 365, Azure Ad, Itil Processes, Problem Management, Device provisioning, Service governance
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