Degree in Information Technology, Computer Science, Engineering, or related field.
Minimum 5-8 years of experience in Service Delivery, Operations Management, or Technical Support environments.
Experience managing mission-critical systems or large-scale enterprise platforms.
Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
Strong experience in incident management, problem management, and customer handling.
Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.
Preferred Skills
ITIL knowledge or certification.
Experience in SLA/KPI management and service governance.
Experience working with multi-vendor environments and government customers.
Leadership experience managing support engineers or operational teams.
Biometric system experience will be an added advantage.
