Service Delivery Manager (LifeCycle Management)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We're searching for a Service Delivery Manager (Lifecycle) to be part of our diverse team of talent here at NCS!

As a Service Delivery Manager, you are responsible for overseeing the end-to-end delivery and lifecycle management of IT assets, systems, and services. This role ensures that hardware, software, and service components are effectively deployed, maintained, upgraded, and retired in alignment with business needs, compliance requirements, and industry best practices.

What will you do

1. Develop and maintain a comprehensive lifecycle management plan for IT assets and systems, including procurement, deployment, maintenance, refresh, and decommissioning.
2. Lead and coordinate lifecycle-related projects (e.g., tech refreshes, asset upgrades, replacements) across multiple sites or teams.
3. Ensure consistent and high-quality service delivery across the asset lifecycle, aligned with SLAs, KPIs, and customer satisfaction metrics.
4. Work closely with cross-functional teams (e.g., procurement, operations, vendors, clients) to plan, communicate, and execute lifecycle strategies.
5. Ensure processes adhere to governance, security, and audit requirements maintain up-to-date records of assets and lifecycle events.
6. Identify opportunities to optimize lifecycle processes for efficiency, cost savings, and better user experience.
7. Provide regular reports on lifecycle status, upcoming needs, risks, and performance against key metrics.

The ideal candidate should possess:

• Strong understanding of ITIL or similar service management frameworks.
• Excellent planning, documentation, and communication skills.
• Proficiency in using asset management tools and reporting systems.
• Analytical and process-oriented mindset.
• Certification : ITIL Foundation (Must Have), PMP (Good to have)

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.