IT Service Delivery Manager

We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.

The successful candidate should have hands-on experience of managing large, outsourced IT development / transformation teams, good understanding of IT process and procedures & identifying and implementing the productivity improvement levers, good project management knowledge including various project management methodologies - like Agile, Waterfall etc. The candidate is also responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.

The primary KPP would be delivery excellence parameters, customer satisfaction index and P&L responsibility.

Job Requirement

. Having managed large Development and Production Support teams in an onsite offshore environment involving more than 100+ FTEs

. Domain knowledge on Payments, Channels and wealth management

. Experience of working in multi-vendor environment

. Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.

. Should certified in Project management practices and Agile WoW

. Should have experience managing delivery in BFSI domain, Retail Banking and Payments exposure

. Should have experience background in Development, Testing

. Experience in managing project delivery in cloud technologies

. Prior experience in managing multi-ethnic, multi-geo teams.

. Understanding IT outsourcing engagement and commercial models.

. Ability to demonstrate through experience the understanding and implementation of ITIL process, good understanding of productivity improvement levers to achieve efficiency of operations.

. Manage overall team's service quality and lead in any service recovery issues with Clients.

. Ability to manage the Fixed price engagement - should be able to demonstrate how scope, schedule and budget are managed effectively.

. Ability Demonstrate good technical acumen by having strong technical background for effective management of the team.

. Excellent customer orientation and communication skills.

. Experience of managing/ participating in RFP/Bid process including Due Diligence

GOOD to HAVE

. Understanding IT outsourcing engagement and commercial models.

. Prior experience of managing transitions including transition from incumbent vendors

Non-Technical / Soft Skills

. Willingness to learn new technologies and ability to adopt to work in a corporate environment

. Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.

. Ability to communicate both oral and written with client mid/senior management professionals.

. Ability to present status report in a senior management forum and ability to articulate and answer questions.

. Good Negotiation and interpersonal skills.

. Good Team player