Service Delivery Manager

Key responsibilities

Responsibilities vary according to organization but may include a combination of:

• Project Management and Service Delivery Management
• Familiar with IT Service Management and ITIL preferable in government
• Excellent client management, interpersonal and communication skills.
• Familiar with Singapore government projects and environment and obtain SG government security clearance to work on SG government projects.
• CITPM certification is preferred.
• Familiar with both waterfall and agile project methodologies is preferred.
• Strong leadership and team management skills.
• Delivering the project against the agreed Project Charter and to client satisfaction
• Managing the project budget as stated in the approved Project Charter
• Forecasting Estimates to Complete ETC Estimate at Completion EAC as well as the estimated completion date of the project
• Managing the project risks issues and dependencies and corresponding action plans
• Working together with the Offshore Project Manager where applicable to release the project obligations including all deliverable and the project targets and in accordance with the One Team model.
• Producing the staffing plan specifying resources required and approving proposed resources.
• Motivating team members on a continuous basis
• Assessing team members performance against their objectives on a regular basis
• Developing team members skills and empowerment
• Providing team members with the support they need
• Identification and negotiation of change requests
• Ensuring overall delivery and quality of the project work
• Managing any third parties involved in the delivery of the project.

Qualifications

• Educated to degree level or equivalent.
• CITPM or ITIL certification is desirable.

Relevant experience

• Proven experience of effectively managing large-scale projects from brief through to delivery
• Adept at building effective client relationships and working with several stakeholders to deliver targets.
• Preferred knowledge areas in Government Commercial Cloud and Government Agencies Application Maintenance Services experiences
• Have worked e2e through all the phases including Build and Run phases.
• Experienced in a range of project management software including PRINCE2, Agile and Waterfall
• Strong communication with excellent presentation, report writing and data analysis capabilities.
• Ability to work under pressure, change direction when required and work on a range of client projects at the same time.
• Experience of identifying business opportunities, building client relationships, and seeking new business