Job Description

About the Role

End-to-End Delivery OwnershipStrong stakeholder management and customer communication skills, with the ability to influence decision-making.
Ability to manage multiple priorities, risks, and dependencies in a fast-paced environment.
Experienced in delivering complex projects in the Singapore Public Sector or large enterprises.
Agile Execution & Ceremonies Facilitate agile ceremonies including sprint planning, stand-ups, reviews, and retrospectives.
Champion agile best practices, driving iterative development and adaptive planning across teams.
Customer & Stakeholder Partnership Act as the main point of contact for delivery updates, issue resolution, and stakeholder communication.
Build trusted relationships with customers, translating business priorities into clear delivery plans.
Cross-Functional Team Coordination Coordinate product owners, designers, engineers, and business analysts to keep work aligned with customer priorities and acceptance criteria.
Provide leadership and guidance to project teams, fostering continuous improvement.
Product Awareness & Release Management Apply working knowledge of the digital product lifecycle, user needs, and release management to inform delivery decisions.
Support product thinking by helping teams translate business needs into workable digital outcomes.
RFP Support & Solution PlanningSupport pre-sales and business development activities, including RFP/RFQ/RFI responses, solution workshops, effort estimation, project planning, and proposal reviews.
Collaborate with sales, solution architects, and delivery teams to develop realistic delivery approaches, resource plans, and implementation roadmaps.
Contribute to customer presentations, bid defenses, and transition activities from proposal through project initiation.
Service Delivery & GovernanceEnsure successful service delivery by managing customer expectations, service commitments, escalations, and operational governance.
Establish and maintain delivery governance frameworks, including steering committees, risk reviews, status reporting, and service performance tracking.
Drive continuous improvement initiatives to enhance customer satisfaction, delivery efficiency, and service quality.
Manage post-launch support, enhancement roadmaps, and ongoing customer engagement to ensure sustained business value.
What We're Looking For 10+ years of experience managing digital projects or product delivery in an agile environment. Proven experience leading full software or digital product delivery lifecycles.
Experience supporting or leading RFP/RFI/RFQ responses, including effort estimation, solution planning, and delivery approach definition.
Strong stakeholder management and customer communication skills, with the ability to influence decision-making at executive and operational levels.
Demonstrated experience managing customer-facing service delivery, governance forums, escalations, SLA/KPI performance, and continuous improvement initiatives.
Working knowledge of digital product development, including release cycles, prioritisation, and operational support models.
Ability to manage multiple priorities, risks, dependencies, budgets, and commercial considerations in a fast-paced environment.
Familiarity with delivery tools and collaboration platforms used in agile teams (e.g. Jira, Confluence, Azure DevOps).
Experienced in delivering complex projects in the Singapore Public Sector or large enterprises.