Job Description

About the role

JING is an elevated hotpot and grill buffet at KINEX, where every diner gets their own individual hotpot alongside a communal grill and a buffet they select from themselves - broths and marinades crafted in-house, in a warm, inclusive space built for every guest at the table. You'll run your own section, guiding guests through a format many are meeting for the first time and owning their experience from the greeting to the bill.

What you'll do

Welcome guests, manage table assignments efficiently, and guide diners through the hotpot, grill and buffet concept
Maintain confident knowledge of our signature broths, marinades, cuts of meat and ingredient sourcing, including Mala heat levels, so you can recommend and explain with ease
Set up hotpots, manage broth top-ups, and orient guests to the buffet
Brief guests on safe use of the grill and hotpot before they begin cooking
Pace the meal and check in on your tables - attentive without hovering
Handle dietary and allergen questions with precision, always confirming with the kitchen rather than assuming
Take orders and process payments on the POS, including la carte add-ons, split bills and cash handling
Introduce JING Circle, our membership programme, and sign guests up
Handle guest feedback and concerns early and directly, escalating when needed
Prepare the dining area for service - setting tables, restocking service stations, keeping your section clean and organised, and completing opening and closing duties
Work closely with the kitchen on orders, timing and special requests

What we're looking for

Experience in F&B or a customer-facing role is preferred
A positive, energetic and professional manner, with genuine care for guests
Clear, warm communication in English Malay or Mandarin an advantage with our guest mix
Calm and efficient under pressure, through a fast-paced service
Reliable and flexible, and willing to help colleagues across any front-of-house duty
High standards of personal hygiene and presentation
Accurate with numbers familiarity with POS systems and cash handling an advantage
Comfortable on your feet for a full shift, and working around hot broth, grills and hot equipment
Available for weekends, evenings and public holidays
An interest in the hotpot and grill dining experience

How to apply

For faster processing, send your CV and a short introduction to [Confidential Information].