Service Coordinator

Brief Summary

Join a dynamic team where you can enhance customer satisfaction through efficient service coordination and operations administration.

Responsibilities

1. Handle daily incoming calls and emails from customers, contractors, and internal stakeholders.
2. Log and delegate service requests to the appropriate technicians using the CRM system.
3. Monitor and follow up on escalated service cases to ensure timely resolution.
4. Administer service operations by updating meter readings, customer and contract information, and processing job closures.
5. Support service contract administration, including coordinating new machine installations and updating service records.
6. Maintain accurate service-related documentation and records, ensuring proper filing and storage.
7. Prepare various reports for management as needed.
8. Perform any additional duties as assigned by the Senior Service Manager.

Requirements

1. Minimum academic qualification of GCE O Level or equivalent.
2. Relevant experience in service coordination, customer service, or sales administration is preferred.
3. Familiarity with SAP systems is an advantage.
4. Proficient in Microsoft Excel, including advanced formulas such as V-lookups and Pivot Tables.
5. Strong organizational and multitasking abilities.
6. Effective communication and interpersonal skills.