Service Coordinator

Roles & Responsibilities

· US MNC

· 6 months contract

Responsibilities

· Scheduling for re-scheduling / PM / Sales Support / Breakdown calls / Installation & commissioning for TSEs and follow up with customer until closure of the activity.

· Proactively calling customer to confirm the appointment.

· MIV of parts for Technical Service Engineers

· Creation of jobsheets

· Administrator in maintaining the availability of all demo printers in the workshop

· Creation and ensuring of spare part and service labour quotations to be sent to customers.

· Proactively call and follow up on the customer PO to ensure that the delivery is on time

· Invoicing in FieldAware system of completed service report and send to Customer Service team for final invoicing.

· Cloud MIV to Customer Service Team

· Fieldaware monthly report and Accrual report to finance during closing.(Bi-weekly)

· Checking of Technical Service Engineers OT forms for monthly submission.

· Reclassification report for finance

· PM list to CS Team for stock availability / replenishment

· Arranging for SIC course, JI entry pass and Risk assessment etc for Technical Service Engineers

· Raising of PR request form from 3rd party vendors for adhoc purchases.

· Coordinating sampling and prepare documentation for the customer samples and arrange for forwarder to send to samples lab

· WSQ Training for Technical Service Engineers

· Provide administrative support to Singapore Sales Team in quotation for all technologies.

Requirements:

· A level or Diploma in any field

· Technical knowledge preferred

· Able to work in fast pace working environment

· Experience communicating value propositions.

· Experience using customer database and selling tools.

· Proficient in Oracle, Salesforce, MS Office