Service Coordinator

Key Responsibilities

- Allocate service requests to available technicians based on location, skill set, and urgency.

- Communicate with clients to confirm service appointments and ensure technician readiness.

- Keep complete and organized records for PMP, tracking record and invoicing

- Respond promptly and professionally to customer inquiries

- Identify and escalate issues that require further attention from other stakeholders

Qualifications & Experience

- GCE N / O / A levels/ NITEC / Higher NITEC Certificate or Diploma

- Proven work experience as customer service or similar role.

- Proficiency in Microsoft Office tools.

- Comfortable working in a fast-paced and dynamic environment

- Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications will be an advantage

If you have a passion for driving meaningful operational improvements, excel at analytical problem-solving, and thrive in a dynamic scaleup atmosphere, we invite you to join LionsBot and help shape the future of robotics innovation.