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Service Coordinator (East)
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Service Coordinator (East)
direct search asia pte. ltd.- Posted 11 days ago
- Be among the first 10 applicants
Job Description
- Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
- Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
- Schedule and prioritize service request from customers.
- Liaise and coordinate with field service engineers, sub-contractors, customers, and other related authorities / parties to ensure service are completed within agreed timeline and to customer's satisfaction.
- Keep and track service history and follow up with customer account to confirm satisfaction.
- Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
- Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
- Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
- Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.
- Ensure high level of customer satisfaction through proactive service planning and communication.
- Support customer audits, inspections and provide supporting document when necessary.
- Prepare service request form / purchase order for vendors / sub-contractors.
- Prepare shipping form for delivery of items.
- Reservations and bookings of air tickets.
- Prepare and draw materials / parts for subcontractor or Technician / Engineer.
- Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
- Ensure all work schedule records, filing systems and documentations are kept in order.
- Coordinate and maintain schedules for projects and service works for all the service personnel.
- Handle all equipment warranty claims.
- Perform other ad-hoc duties as assigned by the Manager.
More Info
Key Skills
Managing Subcontractors
Support Documents
Customer Account Management
fax management
Prepare Shipments
Maintain Project Schedules
Purchase Requisitions
Maintaining Filing Systems
Providing Quotations
Service follow-ups
About Company
