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Service Coordinator
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ESPONSIBILITIES
Address customer inquiries and complaints via phone, email, or fax, ensuring necessary actions are taken and followed up.
Schedule and prioritize service requests to optimize workflow and customer satisfaction.
Coordinate with field service engineers, subcontractors, and relevant parties to ensure timely completion of services.
Maintain and document service records, ensuring all reports and customer feedback are accurately recorded in the system.
Provide regular updates and reports on customer accounts to the Service Manager or designated personnel.
Monitor recurring issues and propose improvements to enhance service quality.
Identify opportunities for additional services and customer needs based on feedback.
Assist in customer audits and provide necessary documentation when required.
Prepare service request forms, purchase orders, and shipping forms.
Manage the scheduling and coordination of projects and service work for personnel.
Process company equipment warranty claims.
Perform additional ad-hoc duties as assigned by management.
Job ID: 153330483
Skills:
contractual agreements , Service Management processes, Customer Relations, Building Customer Relationships, Scheduling, continuous communication, Service Leadership, Managing Reports, Manage Customer Enquiries, Contractual Requirements, Safety and Environmental, Establishing Plans, spare parts warehouse, Supervise All Operations, Quality Control, maintain data records
Skills:
work order , Service Improvement, Service Request Management, Purchasing Orders, Support Documents, Scheduling, Field Service Engineering, develop the requirements, Reporting Services, Customer Account Management, fax management, Prepare Shipments, Maintain Project Schedules, Flight Booking, Engineering, Service follow-ups
Skills:
Service Improvement, Resolve Complaints, Marine Equipment and System Maintenance, Marine Engines, Maritime, Marine Industry, Customer Service, Work Order Management, Field Service Engineering, Marine Construction, Marine Equipment, Service Management, improve customer service, Reporting Services, Marine Engineering, Project Management, Business Administration, Service follow-ups, Operation of Marine Equipment
Skills:
Manpower deployment, Customer Support, Ms Word, Job assignments, Administrative Tasks
Skills:
Scheduling and route optimisation, Operational discipline, Ticket lifecycle management, Continuous Improvement, Process Compliance
