Service Coordinator

Responsibilities

. Providing after sales support to existing / new customers for servicing mechanical / electrical equipment related to engine rebuilding, oil & gas, marine, mining, automotive, petroleum sectors and industrial robots.

. Trouble shooting and attending to all customer calls for repair works, both on-site and in our workshop

. Performing quality control checks on all in-coming / out-going equipment

. Scheduling post sales installation, commissioning and training to customers on site

. Arrange Shipyard Safety Pass for staff who need to access shipyards for delivery and training purposes

. Prepare Invoices / Delivery Orders / ISO documents to support service related sales in Engine Rebuilding Workshop in our Gambas facility

. Provide Weekly Service Report update to management - outstanding jobs, works in progress, new service jobs and resolution status

Requirements

. Minimum Diploma / Technical certificate or Customer Support qualification or equivalent

. 2 years Customer Support experience handling customer calls in a Service Dept

. Willing to support and take instructions from Technical Manager

. A detailed and well organized person

. Possess a class 3 driving licence ( optional )