Service Coordinator

Job Description:

• Perform timely acknowledgement to customers on used goods receipt for repairs and co-ordinate/ perform checks on the physical contents of these returns

• Manage the service order process and ensuring the corporate guidelines on importing and exporting shipment are adhered to

• Plan service orders, liaise with service technicians, warehouse, planning, logistics operations and selling unit to fulfil the agreed deadlines and ensure timely dispatch of service orders to customers

• Monitor the pricing on billing requests for service orders to ensure that they are in line with the agreed price lists

• Ensure that repair quotations are raised to the customers as well as monitor the response

• Monitor the maintenance backlog on daily basis and inform customers of any delays

• Manage the maintenance call process including the creation of service orders from sold contracts

• Drive process improvements and implement workflow systems to optimize efficiency and enhance productivity

• Perform ad-hoc duties and responsibilities as assigned

Job Requirements:

• Minimum Diploma in Business/Logistics/Materials Engineering with at least 2-5 years relevant working experience preferably in an MNC manufacturing environment

• Prior hands-on technical background will be advantageous

• Dynamic, self-motivated and able to build close relationships with internal and external customers

• Ability to multi-task and work under pressure as to meet shipment deadline

• Good written and verbal communication in English

• Ability to communicate in any Asian languages will be an advantage

• Proficiency in MS Excel, Words and Power Point applications

• SAP Knowledge preferred
  
  How To Apply:

  Interested candidates, please apply here or submit your updated resume in MS Word format to Sharon Ng, email - [Confidential Information]

  EA Personnel Reg. No. R2092176, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451

  Due to the nature of this search, only shortlisted candidates will be contacted.