This role is a rank-and-file position, to provide excellent Customer Service standards to guests at Brotzeit Restaurant establishments and ensure that guests dining experience exceed expectations.
Main Duties and Responsibilities
- Welcome guests in a warm and friendly manner.
- To provide excellent customer satisfaction through exceeding expectations of guests.
- To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
- To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
- Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
- Perform day to day pre-opening and closing activities as per SOPs.
- To adhere to service SOPs.
- Assist Restaurant Manager, Assistant Restaurant Managers and Floor Managers on the operational effectiveness and efficiency of the restaurant.
- Supervise and motivate staff.
- Ensure that staff displays excellent customer satisfaction and standards are delivered and maintained.
- Assist the team in recognizing the importance of KPIs in the success of the restaurant.
- Ensure that food hygiene and safety standards are maintained and comply.
- Perform general housekeeping and equipment maintenance duties.
- Report on time, in proper uniform and grooming standard.
- Work together with other team members to provide good quality service.
- Execute any other duties as assigned.
Job Requirements
- At least 1 - 2 years of experience working in customer service
- Possess good command of English
- Minimum GCE N/O level, customer service certificate or certificate in any relevant fields
- Friendly, cheerful and able to work under pressure and in a high-volume environment
- Great team player and customer service oriented
- Possess strong initiative and integrity
Benefits
- AWS & sign-up bonus of $700
- 5-day work week, 44 hours
- Work-life balance (flexi timings - 20hrs or 30hrs/wk)
- Staff discount up to 25% and staff meal provision
- Outpatient medical consultation benefit
- Clear and rapid career progression
- Supportive leaders, managers and great colleagues
- Birthday gift
- Sponsored BFHC (Basic food hygiene certificate)
We regret that only shortlisted candidates will be notified.
