Job Description

Service & AV Technician - Job Description

Part 1: Service Technician - Job Scope

1.Maintenance & Repair

Conductroutine preventive maintenance to minimize downtime.

Diagnosemechanical, electrical, or software issues using diagnostic tools.

Repairor replace faulty components and restore equipment to working condition.

Documentall maintenance activities and parts used.

optional:Network configuration, software updates, firmware installation.

2.Troubleshooting & Technical Support

Respondto service calls onsite or remotely.

Identifyproblems quickly and apply effective solutions.

Provideguidance to customers on proper usage and basic troubleshooting.

3.Customer Service & Communication

Communicateclearly with clients about issues, timelines, and required actions.

Maintainprofessionalism and positive relationships with customers.

Providebasic product usage guideline when handing over repaired or new equipment.

4.Reporting & Documentation

Prepareservice reports, checklists, and maintenance logs.

Updateinternal systems with service records, parts inventory, and job status.

Reportrecurring issues to supervisors or engineering teams for escalation.

5.Safety & Compliance

Followworkplace safety procedures and manufacturer guidelines.

Ensurecompliance with electrical, mechanical, or industry‑specific regulations.

Useproper PPE, tools, and testing equipment.

6.Inventory & Tools Management

Trackspare parts, tools, and consumables.

Ensuretools are calibrated and in safe working condition.

Requestparts replenishment when needed.

7.Team Collaboration

Coordinatewith dispatch, vendor tech support team, and internal sales teams.

Assistin improvement initiatives, product testing, or customer feedback loops.

Commissioning: Equipment Installation & Setup

Install,configure devices or IT/AV systems, trolley stand

Ensureproper calibration and alignment according to manufacturer specifications.

Performinitial system checks and handover testing with customers after installation.

Providetraining or demonstrations when handing over new equipment.

Part 2: AV Technician- Job Scope

Role Summary:

The AV Technician installs, configures,maintains, and supports audio-visual systems across meeting rooms, classrooms,training spaces, event venues, and digital signage environments.

Key Responsibilities:

. . Install and commission AVhardware including displays, projectors, LED walls, cameras, microphones,speakers, amplifiers, DSPs, switchers, and control processors.

. . Provide Tier 1-2 support formeeting rooms including Teams Rooms / Zoom Rooms / Google Meet.

. . Perform preventivemaintenance, firmware updates, inspections, and fault repairs.

. . Support AV-over-IP, Dantenetworks, wireless presentation systems, and device connectivity.

. . Maintain documentationincluding as-built drawings, IP maps, incident logs, and inventories.