The Service Associate is expected to lead shift execution with operational confidence, ensuring quality, inventory control, and team support.
Responsibilities:
1. Shift & Store Operations
- Independently manage assigned shifts, ensuring SOP compliance, consistent product quality, and timely handling of unexpected operational issues.
- Execute store opening and closing procedures according to company standards.
- Enforce store tidiness and hygiene in all customer-facing and back-of-house areas to ensure compliance with SOPs and cleanliness standards.
- Safeguard store assets and materials during shift operations and escalate issues when needed.
- Perform other duties as assigned by the store leadership team.
2. Inventory & Resource Management
- Assist in stock estimation and ordering, especially around shift-specific material use and waste reduction.
- Track product losses and discrepancies during shifts and report findings for cost control.
- Estimate material usage and expected loss to support efficient inventory planning and reduce waste.
- Support stock takes and warehouse organization and maintain cleanliness and accessibility of supplies
3. Product & Visual Standards
- Ensure bar production quality, consistency, and adherence to product presentation standards.
- Implement merchandise display guidelines accurately and ensure visual standards are maintained during each shift.
4. Events & Operational Awareness
- Support the execution of in-store event procedures and activities.
- Develop familiarity with the surrounding commercial area and customer demographics to support operational awareness.
5. Team Support & Training
- Actively participate in training and mentoring of Junior Associates, supporting their skill development and helping to uphold brand and service standards.
Requirements:
- More than 2 years of work experience in F&B or retail industries.
- Skills: Coffee making, Certain knowledge in Bakery and Brunch.
- Fluent English proficiency.
- Strong interpersonal, communication, and execution skills.
- A proactive drive to learn.
- Genuine passion for coffee, food, or baking.
- A strong work ethic.
